Author: Danielle Kong

Oops, I have to charge you a gap fee again: How to manage the co-payment reversal

It has been announced that co-payment billing practices for psychologists is returning starting today, Monday 6 April. This is following the news made just last week that psychologists across Australia were required to bulk bill all telehealth sessions effective 30 March April. Unsurprisingly, this wasn’t well received by the psychologist community. And in just a week, this decision has been reverted, allowing psychologists to return to their usual billing practices, except for the clients who meet the mandatory bulk billing criteria: a person who is…

Managing Your Private Practice Through the Coronavirus Crisis

Due to the fast-paced updates and changes to policies regarding COVID-19, this article may include some outdated information. For more recent information, please visit our COVID-19 support and resources page. With the coronavirus (COVID-19) being declared a pandemic since the 11th of March 2020, concerns and even panic around the virus are sweeping across the world. In addition to the health consequences, the virus and the responses surrounding it are affecting small and big businesses all over the country and world, following recommendations of social…

22 Instagram Accounts to Follow if You’re a Private Practice Psychologist

As a private practice psychologist, it can often be a challenge to keep your social media accounts up to date with fresh content that your followers will love. Fortunately, there is no shortage of great accounts on Instagram to inspire you. From doodles and comics about mental health topics like depression, anxiety and body image issues, to the account owner’s own mental health journey, there are plenty of engaging posts that can help you to: Get inspired to come up with your own post ideas,…

6 Simple Reception Mistakes That Hurt Your Private Practice

When running a private practice there are countless business processes that you can measure, tweak and manage in order to improve your productivity and bottom line. Most private practice owners start this at the advertising/marketing level, ensuring that they have incoming business. And most private practice owners also … stop there, too.   Reception is the first main point of contact for clients The reality is, once you have new enquiries and potential clients coming to your practice, there is a whole other side of…

6 Signs You Need to Change Your Private Practice Business Attitude

For most private practice owners that work in their practice, the divide between the clinical and business work can be extremely difficult to balance. In our experience, about a third of the private practice owners that we’ve worked with consider the clinical part of their role to be their “main job”, while the business side is just a necessary responsibility.

Everything You Need to Prepare Your Private Practice for the New Financial Year

It’s already mid-June, and that means business planning time! This time of the year is an exciting time for private practice owners: You get to evaluate the financial year gone past and plan for the great year ahead! And if you’re not one of those people that love to plan and review? Well, this is your lucky day because we do!

9 Common Misconceptions about Private Practice

Over the last few years, Al and I (Kong & Way) have worked with countless private practice owners (mainly psychologists), ranging from startups, well-established practice owners, and those considering the private practice journey. Whatever stage of the journey they are on, there is one consistent comment that keeps coming up – “Private practice is not how I expected it to be.” Sometimes they were amazing and rewarding surprises and other times they’ve been downright motivation-crushing experiences. These misconceptions about private practice can have several consequences:…

This is What an Amazing Admin Team Looks Like in Private Practice

For a private practice to be successful, it needs to focus on all aspects of the business – both front-end and back-end – and that includes the often-forgotten admin team. Many private practice owners consider the admin team as only a necessary function. While they would spend the time and effort to hire the perfect practitioner and spend additional resources for their professional development, few practice owners can say they pay the same level of attention to their front-desk team. But the reality is that…

Implement These 8 Habits in Your Private Practice to Increase Productivity

Do you often find that you spend your days being incredibly busy you hardly have time to eat, yet your to-do list doesn’t get any shorter? Or that you’re often overwhelmed by the number of things you have to complete that you end up not starting any of them? Or, do you simply find it hard to complete your daily/weekly tasks? If so, you might need to work on increasing productivity in your daily working life in your private practice. We all know that time…

Social Media Marketing for Private Practice: Tips and Tricks

We have previously written about this topic: How to Use Social Media to Promote Your Business. This was more centred around small businesses in general, so I’m back again with some specific social media marketing tips and tricks for private practice owners. Let’s dive right in.   THE Question: Should your private practice even be on social media? The answer is yes. A thousand times yes. It’s not even about whether it’s OK for you to be on social media anymore. That might have been…

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