Author: Danielle Kong

How Well Do You Know Your Clients? Take the Quiz to Test Your Knowledge!

Like in any business, knowing your clients/customers well is number one in a successful private practice. When you know your clients, you know where to find them, how to service them and how to continue communicating with them. What does it mean to know your clients, you ask? It means knowing who your clients are, what they like (and dislike), where they are and how they behave. When put this way, it can sound almost intrusive to know this much about your clients. But in…

Are Your Clients Going to Your Competitors? Don’t Panic Just Yet!

Clients come and go. That’s the reality of running a private practice and you accept that it’s just a part of the journey. But there are some patterns in your clients’ departure that can cause you all sorts of panic and concern: When existing clients leave you to go to your competitors, and When potential clients don’t find you because they’ve gone to your competitors!   How do you know when clients have gone to your competitors? There is no concrete way to know that…

Why Don’t Clients Come Back? 9 Mistakes You Could be Making in Your Private Practice

As a private practice owner, you know all too well that client retention is important. Specifically, high client retention is critical to the success of your practice. Related: What is client retention and how do you calculate it?   While there are a number of ways to measure client retention in your practice in a way that’s most suitable for your specific needs, the general rule is this: The more sessions your clients have on average, the better. Better for revenue, completion of the care…

Dealing with Fees and Payments in Private Practice: Dos and Don’ts

The sad reality of running a private practice is that it’s not always easy to get clients to pay on time, the full amount, or at all. For a lot of private practice owners and healthcare professionals (and especially the non-confrontational ones), it can be a very stressful challenge. Non-payment doesn’t only hurt the business, but can also damage the client-practitioner relationship, impact the practitioner’s self-esteem and negatively affect the client care. With these consequences in mind, below are some do’s and don’ts for getting…

How to Set the Right Fees for Your Private Practice (Calculator)

Setting the right fees for your private practice can feel like a difficult exercise for health practitioners. There is such a huge disparity between the value of the work you provide and the the value perceived by the general population. Even more complex, many private practice owners find themselves in an ethical dilemma where they feel obligated to make their services as affordable and accessible as possible to everyone, while still aspiring to live a comfortable lifestyle. Additionally, it always seems that the people that…

15 Things You Can be Doing to Improve Client Engagement

Nobody has to tell you that client care comes first. That’s something we really respect and appreciate when working with our clients. We, as business consultants, have never really had to bring up concerns about our clients’ duties as practitioners or any ethical issues. Now that that’s out of the way, let’s talk about client engagement from the perspective of running a successful business.   What is customer/client engagement? In a business sense, customer engagement refers to the means by which a business creates and maintains a connection with its customers…

21 Strategies to Get More Clients for Your Private Practice

Every business owner wants the same thing: Get more customers/clients through the door. Whereas marketing strategies for some businesses are much more straightforward, businesses in the healthcare industry have to take a more careful and balanced approach to marketing. There are guidelines to follow, concerns about putting out factual and evidence-based information for your clients, and considerations for future referral relationships. But it doesn’t have to be as overwhelming as it seems. This post is going to go through 21 strategies you can implement into your private…

Client Retention Rate in Private Practice: What is It and How Do You Measure It?

As a private practice owner, you probably often hear about the client retention rate. So you probably already know how important it is to the success of your business. But do you know what it is? And do you know how to measure it? If your answer to either or both of these questions is no, it’s okay. Your secret is safe with us. In fact, we’ve come across a lot of healthcare business clients who didn’t know how to measure client retention rates or…

How to Improve Client Attendance in Your Private Practice

A client’s session attendance is one of the key metrics to measure for a successful private practice. I don’t have to tell you just how frustrating it is to have a client cancel last minute or simply no-show, leaving an unexpected gap of non-billable time in your schedule. Not only that, client attendance has a huge impact on your potential revenue, client care and even your confidence as a clinician. Related: 7 key metrics for a successful private practice   Why is it important to improve client…

The Most Critical Measures for a Successful Private Practice

In our experience, one of the most common aspects that private practice owners struggle with is switching from their clinical, altruistic side of the personality, to putting on the business hat. It’s no surprise, considering you’ve just spent 8+ hours helping clients get through their physical and/or emotional troubles. And especially for psychologists, it takes a lot of effort and practice to snap out of the deep emotional discussions they shared with clients to start thinking about their finances. But in reality, private practices are…

Increasing Productivity: 19 Simple Ways to Work More Efficiently

As business owners, we understand more than anyone that time is money. There are only so many hours in a day, which means it’s critical to utilise those hours as effectively as possible. Increasing productivity can help you get more done in less time, but it’s not just about the volume of work produced. Effective time and project management can also improve work-life balance as you’re not putting in as many hours a day into work. Additionally, using efficient productivity techniques can improve the quality…

7 Ways to Manage Your Inbox Effectively and Increase Productivity

Email is meant to save you time. It’s a much better way of sending formal and informal communication than phone calls, SMS and of course, snail mail. It’s fast, convenient and usually straight to the point. If you manage your inbox effectively, it also helps you keep track of historical correspondence for quick reference. Then, why is it that email is the one thing that’s keeping you from being productive? Fortunately, it’s not just you if you’re struggling to keep a tidy inbox. Email overload is…

has been added to the cart. View Cart