Reporting

Difference Between Client Attendance and Retention Rates

Client attendance and retention rates both represent important figures that can reveal a lot about the health of your private practice, including: Your internal policies and workflow, Your relationship with your client base, and Gaps in the performance of your practice. And as they both relate to how the clients interact with your practice, they can be confusing to distinguish. However, the client attendance rate and client retention rate are vastly different metrics that measure different aspects of your business. Below are their simple definitions…

What is Cancellation Rate in Private Practice?

Cancellation rates are an important statistic to measure and monitor in private practice. It is the number of client sessions cancelled as a percentage of the total number of booked sessions over a specific period. Or, in a simpler way, Cancellation rate is the percentage of the total booked sessions that were cancelled in a given period.   So, how do you calculate it? Calculating the cancellation rate in private practice is simple, as long as you know the following information: The total number of booked client…

What is a Good Client Attendance Rate in Private Practice?

We talk about client attendance rate a lot here at The Practice Lab. We’ve covered: What it is, How it can impact your revenue, And how to improve it.   But what is a “good” client attendance rate and what should you aim for? The answer depends on a number of factors. Appointment Volume A 50% attendance rate means vastly different things based on how many appointments you’ve had. For example, 50% of 4 sessions is 2, and it’s not really enough sessions to judge…

What is Client Attendance Rate in Private Practice?

Client attendance rate is one of the key performance metrics in a private practice that needs close monitoring and management. Simply put, it is the number of client sessions attended as a percentage of the total number of booked client sessions over a specific period. Or even more simply put, Client attendance rate is the percentage of the total booked sessions that were attended in a given period. This means your attendance rate represents all sessions minus the DNA (Did Not Attend) sessions including cancellations,…

What is an Average Session Rate/Fee?

If you’ve spent any time on our site, you would have seen countless mentions of “average session rates” as a key measure of private practice performance. But what is it exactly? As the name suggests, it is the average dollar value of the sessions conducted in your practice within a given period.   How do you calculate the average session rate? The average session rate is easy to calculate, as long as you know the following figures: Total revenue from sessions during a specific period…

List of Recommended Private Practice Internal Processes and Policies

In order to run a private practice like a well-oiled machine, it first needs to be approached like a proper business. That means having its own internal processes, policies and guides. While it might seem unnecessary to have an extensive set of policy documents for a small practice, they’re essential even for a sole practitioner in order to ensure accuracy, consistency and productivity. Policy and process documents are there to be used and referred to, with the following goals and actions in mind: Repeat the…

Client Attendance Impact on Revenue Calculator

There is a reason why we at Practice Lab frequently talk about reporting and key measures in private practice. It’s because these metrics actually affect your bottom line! Keeping a habit of recording important metrics such as your average client attendance rate can help you to figure out the gaps in your practice and explore various solutions. For example, identifying that your practice experiences consistently low client attendance rate may prompt you to change your appointment-setting processes, cancellation policy and re-evaluate the way you build…

Client Retention Rate 101

It’s common knowledge for health professionals and private practice owners that keeping an eye on client retention is critical for running a successful practice. Retention is often discussed and debated, but do you actually know what it is and how to measure it?

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