Cancellation rates are an important statistic to measure and monitor in private practice.
It is the number of client sessions cancelled as a percentage of the total number of booked sessions over a specific period.
Or, in a simpler way,
So, how do you calculate it?
Calculating the cancellation rate in private practice is simple, as long as you know the following information:
- The total number of booked client sessions (i.e., NOT the number of available hours) in a given period
- The number of sessions cancelled within the same period