Cancellation rates are an important statistic to measure and monitor in private practice.

It is the number of client sessions cancelled as a percentage of the total number of booked sessions over a specific period.

Or, in a simpler way,

Cancellation rate is the percentage of the total booked sessions that were cancelled in a given period.


So, how do you calculate it?

Calculating the cancellation rate in private practice is simple, as long as you know the following information:

  • The total number of booked client sessions (i.e., NOT the number of available hours) in a given period
  • The number of sessions cancelled within the same period

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