Client attendance rate is one of the key performance metrics in a private practice that needs close monitoring and management.
Simply put, it is the number of client sessions attended as a percentage of the total number of booked client sessions over a specific period.
Or even more simply put,
This means your attendance rate represents all sessions minus the DNA (Did Not Attend) sessions including cancellations, reschedules and no-shows.
So, how do you calculate it?
Calculating the client attendance rate in private practice is simple, as long as you know the following information:
- The total number of booked client sessions (i.e., NOT the number of available hours) in a given period
- The number of sessions attended within the same period