Quick Tip #1
Set up an automatic SMS appointment reminder to reduce cancellation and no-show rates.
Quick Tip #2
Client surveys are a great way to improve your practice while ensuring client satisfaction.
Quick Tip #3
Watch how many session fee “exceptions” you’re making. Sticking to your own fee policy could make a significant difference to your overall revenue.
Quick Tip #4
If you have trouble enforcing cancellation fees, either remove the fee policy completely or consider charging a smaller fee (e.g. 20%).
Quick Tip #5
Create email templates with responses to questions you get frequently from your potential/current clients.
Quick Tip #6
When hiring new team members, it’s OK to advertise for additional non-clinical skill sets that are lacking in your practice!
Quick Tip #7
Instead of thinking of them as your competitors, connect with local private practice owners to establish a cross-referral and/or support relationship.
Quick Tip #8
Your admin and reception team hold critical information about how your clients interact with your practice. Frequently engage the team for feedback, red flags and suggestions.
Quick Tip #9
Enable online booking systems to provide quick and convenient appointment scheduling methods for your clients.
Quick Tip #10
Add your and your contractors’ profiles to online directories or marketplaces to increase client volume and improve SEO.
Quick Tip #11
Turn your business plan into bite-sized monthly goals for quick reference and better tracking of your progress.
Quick Tip #12
Put yourself out there and start conversations with like-minded professionals in the allied health industry in order to build authority, trust and brand awareness.