Client experience

Keep the booking process as short as possible so clients can secure an appointment quickly.

Go through your own booking process regularly and fix any steps that feel unclear or slow.

Use a consistent onboarding process for every new client so the experience is predictable and structured.

Audit your enquiry-to-booking process. Identify where people drop off.

Set a standard response time for all enquiries and communicate it clearly.

Create a waitlist process that includes regular check-ins rather than passive waiting.